MADE-TO-ORDER POLICY
MALVRS products are produced after an order is placed. Because of that, we do not accept returns or exchanges for buyer’s remorse, incorrect size selection, color preference, or a change of mind.
DAMAGED / DEFECTIVE / MISPRINTED / WRONG ITEM
If your order arrives damaged, defective, misprinted, or incorrect, contact us within 30 days of delivery. Include your order number, a description of the problem, and clear photos showing the issue.
If the issue is confirmed, we’ll provide an appropriate resolution, which may include a replacement or refund.
LOST PACKAGES
If tracking indicates that a shipment has not arrived, contact us within 30 days of the estimated delivery date so we can review it.
WRONG SIZE
Please use the Size Guide before ordering. Choosing the wrong size does not qualify for a return or exchange unless the garment itself was mislabeled or the wrong variant was sent.
ORDER CHANGES / CANCELLATIONS
Contact us immediately if you notice a problem with your order. Production may begin soon after checkout, so changes and cancellations are not guaranteed.
REFUNDS
Approved refunds are returned to the original payment method. Your bank or card issuer may require additional time to post the credit after it is issued.